Everything you need to know about Live Trade. Can't find your answer? Contact us
Is adding a company logo mandatory?
Yes. A company logo is required if you want your business to be listed in the company directory. Companies that do not upload a logo can still use the platform, but they will not be displayed in the public company listing until a logo has been added.
How long does the company approval process take?
Most applications are reviewed within 1–3 business days. In some cases, additional verification may extend the process to 5 business days. You will receive an email notification once your company is approved or if further information is required.
What documents are required for company approval?
You typically need to provide a valid company registration document, tax identification number, and proof of business address. Depending on your country, we may also request a certificate of incorporation or a business license.
Can I start using the platform before my company is approved?
No. Full access to the platform is granted only after successful company approval. You can complete your profile and upload documents while your application is under review.
What happens if my company application is rejected?
You will receive an email explaining the reason for rejection. You can update the missing or incorrect information and resubmit your application at any time.
How do I invite team members to my company account?
Go to Account Settings ? Team Members and click “Invite User.” Enter their email address and assign a role (Admin, Manager, or Viewer). They will receive an invitation email to join your company account.
Can I change my company details after registration?
Yes. Most company information can be updated from the Company Profile section. Certain fields (such as legal company name or tax ID) may require re-verification and approval.
What should I do after my company is approved?
Complete your company profile, add key team members, set up payment methods, and explore the product catalog. We also recommend reviewing the Getting Started guide available in your dashboard.
How many users can I add to my company account?
The number of users depends on your subscription plan. Free or starter plans usually allow a limited number of seats, while higher plans offer unlimited team members.
What pricing plans do you offer?
We offer flexible plans designed for different business sizes — from Starter to Enterprise. Each plan includes different levels of access, transaction limits, and support. You can view full details on the Pricing page.
Can I upgrade my plan at any time?
Yes. You can change your plan from the Billing section of your account. Upgrades take effect immediately.
Are there any hidden fees?
No. Our pricing is transparent. The only additional costs may be transaction fees or payment processing charges, which are clearly listed before you confirm any order.
How do I place an order?
Browse the catalog, select the products you need, add them to your cart, and proceed to checkout. Confirm the order details, shipping address, and payment method to complete the transaction.
Can I cancel or modify an order after placing it?
Orders can usually be modified or cancelled within a short window (typically before the supplier confirms them). Once confirmed, changes may no longer be possible. Contact support if you need assistance.
How can I track the status of my order?
Go to the Orders section in your dashboard. Each order shows its current status (Pending, Confirmed, Shipped, Delivered, etc.) along with tracking information when available.
What payment methods are accepted?
We accept major credit cards, bank transfers, and selected digital payment methods. Available options may vary depending on your country and subscription plan.
How often is the product catalog updated?
The catalog is updated regularly by suppliers. New products and price changes usually appear within 24 hours. You can also enable notifications for products you follow.
Can I request a custom quote for bulk orders?
Yes. On most product pages you will find a “Request Quote” button. Submit the required quantity and any special requirements, and the supplier will respond with a customized offer.
Are product specifications accurate?
Product information is provided by suppliers and reviewed for completeness. If you notice any inconsistency, you can report it directly from the product page.
Can I save products for later or create wish lists?
Yes. You can save products to your favorites or create multiple lists for different projects or departments.
What shipping options are available?
Shipping options depend on the supplier and destination. Standard, express, and economy shipping are commonly available. Estimated delivery times are shown at checkout.
How can I track my shipment?
Once the order is shipped, a tracking number will appear in your order details. You can click the tracking link to follow the package in real time.
Do you ship internationally?
Yes, many suppliers offer international shipping. Availability, costs, and delivery times vary by country and product. Customs duties may apply and are usually the responsibility of the buyer.
What should I do if my package arrives damaged?
Contact support within 48 hours of delivery and provide photos of the damage. We will coordinate with the supplier to arrange a replacement or refund according to the return policy.
Do you offer an API?
Yes. We provide a REST API that allows you to access product data, place orders, manage inventory, and retrieve order status programmatically. Full documentation is available in the Developer section.
Which third-party systems can I integrate with?
We support integrations with popular ERP, CRM, and e-commerce platforms. A full list of available connectors can be found in the Integrations marketplace.
Is there a sandbox environment for testing?
Yes. A dedicated sandbox environment is available so you can test API calls and integrations without affecting live data.
How do I get API access?
API access is available on selected plans. Once enabled, you can generate API keys from the Developer Settings in your account.
How is my company data protected?
We use industry-standard encryption (TLS 1.2+), secure data centers, and regular security audits. Access to sensitive information is restricted by role-based permissions.
Are you GDPR compliant?
Yes. We comply with GDPR and other major data protection regulations. You can manage data processing preferences and request data export or deletion from your account settings.
Can I control what each team member can access?
Yes. You can assign different roles (Admin, Manager, Viewer, Finance, etc.) with specific permissions for viewing orders, managing products, handling payments, and more.
What should I do if I suspect unauthorized access to my account?
Immediately change your password and enable two-factor authentication if it is not already active. Then contact our support team so we can review recent activity and secure your account.
How can I contact support?
You can reach us via the in-platform chat, email, or by submitting a support ticket. Priority support is available for higher-tier plans.
What are your support response times?
Standard support typically responds within 24 hours on business days. Priority and Enterprise plans receive faster response times, often within a few hours.
Where can I find help articles and guides?
A comprehensive Help Center is available in your dashboard. It includes step-by-step guides, video tutorials, and answers to common questions.
How can I download my invoices?
Go to the Billing section ? Invoices. You can view and download all past invoices in PDF format.
When will I be charged?
For subscription plans, billing occurs on the same date each month or year, depending on the billing cycle you selected. Transaction-related fees are charged when the order is confirmed.
Can I change my payment method?
Yes. You can add, remove, or update payment methods at any time from the Billing settings. The new method will be used for future charges.
What should I do if I have a billing discrepancy?
Contact our billing support team with the invoice number and a short description of the issue. We will review it and respond within 1–2 business days.
Still have questions?
Our support team is available Monday–Friday, 9am–6pm UTC. Average response time is under 2 hours.